SquadSpot Kiosk

Turn an iPad into your club's check-in kiosk. Members check in on your SquadSpot digital check-in, full screen. When they tap Print badge, the badge prints straight to your Brother label printer, with no print dialog.

What you need

  • An iPad on iPadOS 16 or later, kept on charge at the range office
  • Your club's SquadSpot staff sign-in, with digital check-in set up
  • A Brother QL-820NWB label printer with DK-11201 labels (29 × 90 mm), on the same Wi-Fi network as the iPad
  • Check-in badges turned on in SquadSpot. Go to Settings › Attendance › Check-in badges, set Label roll to 29 mm and turn Auto-print off.

Install

SquadSpot sends your club the App Store link when we set up your kiosk. Open the link on the iPad and tap Get.

Set up (about 5 minutes)

Open SquadSpot Kiosk and follow the steps on screen:

  1. Your SquadSpot address. Leave it as app.squadspot.com.au.
  2. Sign in, then open digital check-in. Sign in with your email and password and tick Remember me. The kiosk saves your check-in page by itself.
  3. Connect the label printer. Tap Choose printer, pick your QL-820NWB, then tap Print a test label.
  4. Set a staff PIN (recommended). Staff need it to change kiosk settings.
  5. Lock the iPad to the kiosk with Guided Access. In the iPad's Settings › Accessibility › Guided Access, turn it on and set a passcode. Then open the kiosk, triple-click the top button and tap Start.

Then check in a test member and tap Print badge. One badge should print.

Everyday use

  • Kiosk settings: hold three fingers on the screen for 2 seconds. You'll be asked for the staff PIN.
  • Screen looks stuck? Hold three fingers on the screen for 2 seconds and tap Refresh check-in page. No PIN needed.
  • Leaving the kiosk: triple-click the top button and enter the Guided Access passcode.
  • The kiosk goes back to the check-in page after a few minutes without use, and keeps the screen awake.

Troubleshooting

“Can't reach SquadSpot”

Check the iPad's Wi-Fi. The kiosk tries again every 30 seconds. You can also open Kiosk settings from that screen.

“Couldn't print the badge”

Make sure the printer is on, has labels, and is on the same Wi-Fi as the iPad. In kiosk settings, the printer should show Ready.

A label prints with only a date on it, or nothing prints

On the printer, turn off P-touch Template mode (Menu › Template Settings › Template Mode › Off) and Confirm Print, then restart the printer.

There's no Print badge button

In SquadSpot, check that Check-in badges is on and Auto-print is off.

The badge is cut off, or a blank label comes out after it

Check the roll is DK-11201 and the kiosk's label size is 29 × 90 mm. If the badge is still cut off, lower Scale in kiosk settings.

“This kiosk is signed out”

Tap Staff sign-in, enter the staff PIN, and sign in to SquadSpot with Remember me ticked. The kiosk goes back to the check-in page by itself.

The screen is blank or stuck

Hold three fingers on the screen for 2 seconds and tap Refresh check-in page. Anyone can do this; it doesn’t need the PIN.

A battery warning shows at the top of the screen

The iPad is off its charger and running low. Plug it back in. The kiosk should stay on charge at the range office.

Help

Email sales@squadspot.com.au and we'll help you get set up.

SquadSpot Kiosk doesn't collect any data of its own and doesn't track anyone. Check-in details go straight to your club's SquadSpot account, as they do on any other device. See our privacy policy.